UX Writer I - Car Rental

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we make it easier for everyone to experience the world.

Booking.com is the world's largest car rental platform featuring car rental in more than 60'000 locations in 160 countries. Our product is available to our global customer base via desktop, mobile and app and under 2 consumer brands: Booking.com and Rentalcars.com, our dedicated car rental platform. In addition to our consumer brands we also power the car rental business for our many affiliate partners including some of the world's leading airlines and online travel agencies

About the role

We’re looking for a UX Writer  to join our UX Writing and Content Design organisation in our Trips department. We’re a close-knit community made up of more than 70 writers. We’re right there in the thick of it, collaborating on product design, development and data analysis.

You will work in our Trips department, where our mission is to deliver all the connected travel opportunities needed to give the best value and experience for our customers. You’ll have the opportunity to build products used by millions of travellers and partners around the globe across different platforms, from web to app. You’ll partner directly with highly iterative product teams in our Manchester office developing the best car rental experience for our customers. You’ll report to the UX Writing Manager for your area who will support you in your growth and development.

UX Writers at Booking.com write clear and concise messaging that considers the end-to-end user experience. You need to be an excellent communicator and collaborator – we work in a dynamic and diverse environment where inclusivity, openness and humility are key. Almost everything you write will be translated into 44+ languages and dialects, and you’ll need to work closely with peers and stakeholders like Product, Marketing, Brand and Legal to deliver at velocity and scale.

To learn more about working as a UX Writer at Booking.com check out B.Writes, our Medium publication.

Key Job Responsibilities and Duties:

• Write in a clear and concise way across online channels, platforms and end-to-end experiences to impact key business metrics
• Send copy to Language Specialists with sufficient context (conceptual and visual) for translating your ideas to local audiences
• Use qualitative and quantitative data, as well as key business metrics to measure the impact of your work and transform those insights into new iterations
• Collaborate with other UX Writers to ensure messaging is aligned across all touchpoints, in line with our craft standards and guidelines

Work alongside Product Managers, UX Writers, Designers, Researchers, Developers and many others to develop and implement business strategy through your writing

Role Qualifications and Requirements:

• You have 1 year of hands-on writing experience – in a UX writing, online, e-commerce or similar capacity
• You have a native level fluency in English
• You have a portfolio that demonstrates your writing and creative problem solving skills
• You’re a hard-working advocate for users, dedicated to the craft of writing and creating elegant user experiences
• You write copy that is intuitive, futureproof and scalable
• You are technically savvy and have a foundational understanding of how to derive data and insights from quantitative and qualitative research
• You have a can-do attitude and work well in a team
• You’re self-driven and take ownership of your learning and ideas to tackle challenging problems in an evolving environment
• You thrive on feedback, responding with creative thinking and iterations
• You enjoy working with people of diverse backgrounds, cultures and fields
• You’re a strong communicator with an eye for detail
• You are able to prioritise multiple projects and stakeholders with minimal guidance

Benefits & Perks: Global Impact, Personal Relevance:

Booking.com’s total rewards philosophy is not only about compensation but also about benefits. Our rewards are aimed at making it easier for you to experience all that life has to offer — all the messy, beautiful, and joyful bits — on your terms. So you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• A great, brand new office to in the heart of Manchester
• Free breakfast and lunch
• 25 days’ paid holiday plus bank holidays (rising to 28 days after 3 years of service)
• Health & well-being benefits such as mental health support, access to health insurance, etc.
• Employer contribution pension
• Industry-leading parental leave and adoption leave
• Great discounts on accommodation, car rentals and other group benefits
• From day one of your employment with us, we offer 22 weeks’ fully paid leave for all new parents, regardless of gender or the way you become a parent
• Carer’s leave. 10 days’ fully paid leave per year for colleagues who are caring for ill family members.
• Hybrid Working (UK): We believe in office attendance at least 40% of your time whilst empowering you with the flexibility to plan where to do your best work.
• Need more flexibility in your work week? We are happy to consider flexible hours, part-time, and reduced working week opportunities* (*subject to terms and conditions)
  

Career Development Opportunities

At Booking.com, we’re constantly growing and we want to provide resources to help grow your career.

• Free access to online learning platforms
• Development and mentorship programs to support career growth
• Access to trainings and workshops
• Team development opportunities

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