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UX Researcher

Sumitomo Mitsui Banking Corporation
Full-time
·
Remote
March 25, 2024

Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).

The anticipated salary range for this role is between $79,180.00 and $92,541.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products.

It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Collaborate across workstreams to guide the evolution of a new financial product.
  • Collaborate closely with Research Lead in designing/conducting studies and socializing findings.
  • Explore competitor library and market reports; drive discovery while benchmarking our UX and product.
  • Design and conduct quantitative studies: usability testing, preference tests, impression tests, navigations tests, surveys, card sorts, etc.
  • Design and conduct qualitative studies: interviews, focus groups, guerilla testing, etc.
  • Help prepare and facilitate ideation workshops to empower innovation.
  • Evolve our understanding of the customer through personas, empathy maps, user flows, and journey maps.
  • Apply best practices and knowledge of user experience principles.

POSITION SPECIFICATIONS:

  • Education: Bachelor’s degree in HCI, psychology, sociology, statistics, computer science, or related field preferred.      
  • Experience: 1-2 years experience in User Research, Market Research, or UX Design
  • Strongly analytical and statistically minded, you love diving into data and finding patterns in chaos
  • Knowledgeable of data visualization best practices
  • Adept with market and competitor analysis
  • Experienced in designing / conducting quantitative research: usability tests, surveys, A/B tests, and impression tests
  • Succinct and impactful reporting
  • Excellent presentation skills, experience briefing stakeholders
  • Comfortable with fast-paced and semi-unstructured business cadence
  • Outstanding written and verbal communication skills
  • Self-starter with ability to define and complete objectives independently    
  • Technologically strong and digitally savvy
  • Proficient in Microsoft Suite (Word, Excel, PowerPoint)
  • Case study or portfolio showcasing a variety of research methods and creative solutions

Preferred Skills/Qualifications:

  • Experience with research repositories or databases
  • Experience with Google Analytics or other analytics engines
  • Experience designing / moderating qualitative studies: interviews and usability tests
  • Experience developing UXR artifacts (infographics, personas, empathy maps, journey maps, user stories, etc.)
  • Experience conducting card sorts
  • Experience with UserZoom or a similar testing tool
  • Experience with SurveyMonkey or similar survey tool
  • Experience facilitating ideation workshops
  • Experience working in an Agile Environment

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Sumitomo Mitsui Banking Corporation

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance.