UX Designer

About us:

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

Great journeys start with Trainline 🚄

Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, and affordable as it should be.

Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.

Introducing Design at Trainline ✏️
Empowering people to make greener travel choices is central to our focus in 2025 and beyond. And it’s the unique blend of innovation, creativity, technology and customer-first experiences we’ve developed that are the core principles to our world class Design team. Led by our Design Director (previously leading UX teams at IDEO & Samsung), the team are laser focused on building the world’s #1 rail platform benefiting our communities and our world by reducing congestion and our collective carbon footprint - we believe our work has a genuine impact and will change travel for the better.

As a UX Designer at Trainline you will... 🚄

• Join a team focused on delivering best-in-class Traveller Care across the UK & Europe, enhancing traveller experience by integrating thoughtful, tech-enabled solutions that support customers throughout their journey
• Leverage emerging technologies, including AI, machine learning, and large language models, to anticipate traveller needs, deliver timely support, and create more intuitive, personalised support, which embeds diverse customer needs across multiple markets.
• Work closely with Product, Data, and Engineering in a dynamic, fast-paced environment. You’ll contribute from early, ambiguous discovery phases all the way to crafting and delivering pixel-perfect, high-impact features.
• Collaborate with fellow designers to shape a seamless, end-to-end travel experience that aligns with our broader company vision and strategy.

You’ll be supported but critically empowered to operate independently, executing against the end-to-end design process to deliver innovative and visually polished tactical solutions, as well as contribute to Trainline’s Travel Experience strategy. We ship new products at speed and employ a ‘build/test/learn’ mentality around our product development. To this end, success lies in your customer-centric mindset, your ability to question thinking and develop our relationships with carriers.

This is an outstanding opportunity to come in and shape the traveller care experience as well as boost your design career, working within one of the most mature and established UX Teams in Travel.

You’ll understand the power and importance of quantitative data to assess the impact of design, and draw insights to iterate and optimise experience, playing back your explorations with clear narratives, woven together with data and research.

You should be passionate about product design and looking for an opportunity to disrupt and define a product that is changing the way we travel and inspiring millions of people across the UK and Europe to make more environmentally sustainable travel choices every day.

We’re looking for creative big thinkers with small egos to achieve our committed plans. Most importantly, you’ll bring exceptional delivery within a fast-paced consumer-focused tech or travel business. You might be a couple of years into your Design career, or you might be just starting out. If this sounds like you, then do apply.

We'd love to hear from you if you have...🔍

• Exceptional communication and storytelling skills, adept at conveying concepts to stakeholders and wider team.
• Expertise in both UX thinking as well as UI visuals, working independently to solve for real user needs on web and app.
• Proficiency in using data and customer insights to validate ideas and drive positive customer behaviour.
• Experience in data-informed experimentation such as A/B or multivariate testing.
• Hands-on, action-oriented approach to solving creative challenges, inspiring creativity and design excellence within the team.
• A self-starter mentality with strong collaboration skills with Engineers, Product Managers, and broader business teams.
• Proficiency in Figma for day-to-day design work, previous experience with using AI, machine learning, and large language models within design solutions, is a plus.

More information:

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, extra festive time off, and excellent family-friendly benefits.

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!

Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:

• 💭 Think Big - We're building the future of rail
• ✔️ Own It - We focus on every customer, partner and journey
• 🤝 Travel Together - We're one team
• ♻️ Do Good - We make a positive impact

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