UX Designer

Full Time Onsite, Plano, TX

No Remote Option

Job Summary

We’re looking for a well-rounded UX/UI Designer to lead the user experience design of an industrial IoT platform. The platform is focused on safety, maintainability, and auditability of traffic safety devices with a focus on field technician experience. You will own the full UX lifecycle from initial concept to implementation to ongoing optimization with a focus on clarity, accessibility, and cross-functional collaboration. You’ll work closely with Marketing, Product, and Engineering to ensure that our application and device interfaces are clean, modern, accessible, and aligned with the current best practices.

Essential Job Functions

• Partner with the product management and marketing team to design the layout, functionality, and visual identity of the applications.
• Clarify project goals and translate them into user experience
• Proactively recommend updates based on usability, UI trends, and branding goals
• Develop responsive, mobile applications, websites and device interfaces
• Convert designs into functional Figma templates for developers to implement
• Maintain and expand UI components across platforms
• Work with developers to diagnose and resolve bugs and performance issues
• Monitor user behavior using internal tools and data
• Recommend and implement data-informed UX improvements
• Support A/B testing, conversion tracking, and accessibility audits

Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education: Bachelor’s degree in Web Design, Human-Computer Interaction (HCI), Graphic Design, or a related field preferred or Equivalent experience. A strong portfolio of UX/UI work focused on industrial IoT and mobile first applications with or without a degree will be considered.

Skills & Experience

• A strong demonstratable portfolio of UX/UI work
• Experience with user research and usability testing
• Proficient in design tools like Figma
• Solid understanding of web accessibility standards (WCAG)
• Ability to balance branding, user needs, and technical feasibility
• Strong communication and collaboration skills across non-technical teams
• Ability to establish and maintain collaborative working relationships with leadership and external partners.
• Ability to work in a fast-paced environment with competing priorities.

Physical/Mental Requirements

This section must be completed to comply with the Americans with Disabilities Act.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to sit and operate an office computer/laptop most of the day. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and color vision.

Work Environment: The work environment characteristics described here represent those an employee encounter while performing this job's essential functions. The noise level in the work environment is usually moderate.

Travel: Up to 10% travel required

About the Company

Synapse ITS is a North American leader in intelligent transportation systems, delivering innovative solutions that improve roadway safety, accessibility, and efficiency. Through a connected ecosystem of six specialized brands, Synapse empowers municipalities and transportation agencies to enhance pedestrian and traffic safety and optimize infrastructure and resources.

With operational sites in Plano, Texas (Innovation Center), Greenville, Texas (Manufacturing), Victoria, British Columbia, and Fort Lauderdale, Florida, Synapse supports platform-wide efforts in engineering, product development, customer support, and corporate operations.

Synapse ITS Ecosystem:

• Polara Enterprises Designs and manufactures ADA-compliant Accessible Pedestrian Signal (APS) systems and pedestrian-friendly crosswalk devices with extensive deployments across North America.
• Eberle Design Inc. (EDI) A recognized leader in traffic safety solutions, EDI develops signal monitor technology, vehicle detection systems, and intersection safety components trusted by transportation professionals for decades.
• Carmanah Technologies Provides solar-powered flashing beacons and traffic safety systems engineered to enhance visibility and calm traffic.
• GovComm Delivers integrated traffic management and enforcement solutions, including ALPR and red-light running systems that support safe and efficient roadways.
• Diablo Controls Known for vehicle detection technology and innovative loop detector products that enhance traffic flow and intersection performance.
• Availed Technologies Offers transit signal priority and emergency vehicle preemption solutions to help municipalities improve service reliability and emergency response times.