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UX Designer

Acqueon
Full-time
ยท
Remote
June 4, 2024

Are you looking for an opportunity to design and work with some of the most impactful and dynamic technology in the call center space? Does the idea of getting to lead the charge in creating and improving top of class cloud platforms sound like the next great step in your career? If you answered yes to either of those questions, there's good news for you. Acqueon is what you are looking for!

Here at Acqueon we are continuously innovating the way business is done in call centers. From our rich data platform to our intelligent workflows, Acqueon's conversational engagement lets customer-centric brands orchestrate campaigns and proactively engage with consumers to maximize the potential of every customer conversation. Using voice, messaging, and email channels, Acqueon is trusted by over 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.

Regardless of the amazing suite of platforms under our umbrella, Acqueon understands there will always be a need for intelligent and innovative people who will help shape the future of our technology. This need is why are looking for a UX Designer to be apart of the next phase of industry-changing development. If you or someone you know are looking to be apart of a growing and innovative organization this is the opportunity for you.

We are we looking for...

We are looking for a skilled UX Designer with strong interests and capabilities in the design and development of engaging user experiences. The ideal candidate will thrive in our work environment which requires strong problem-solving skills, a self-directed work-style, and an aptitude for team collaboration and open communication.

As a UX Designer at Acqueon you will enhance customer satisfaction by improving product usability and accessibility in a way that is attractive and intuitive for users. As the position combines elements of user psychology and digital design, the UX designer requires knowledge of both subjects to deliver quality products. This individual should excel at generating both analytical as well as creative ideas and have a thorough understanding of contemporary user-centered design methodologies.

As a UX Designer at Acqueon you willโ€ฆ

  • Understand the needs of our users and create designs that empowers users .
  • Illustrate design ideas using storyboards, process flows, and wireframes.
  • Design new and creative approaches for interaction design, data visualization, information design, and interactive elements to facilitate user understanding while being aesthetically beautiful.
  • Ensure product designs are on-brand and aligned with product goals, established design strategies, and modern design trends.
  • Present your designs to multiple stakeholders and work closely with Product and Engineering to bring designs to life.
  • Identify and troubleshoot UX problems (e.g. responsiveness).
  • Conduct layout adjustments based on user feedback.

As a UX Designer at Acqueon you will needโ€ฆ

  • Proven work experience as an UX Designer.
  • Portfolio of design projects done in the past, preferably in Enterprise applications.
  • Experience working in SaaS, cloud-based product company will be an added advantage.
  • Knowledge of wireframe tools (e.g. Wireframe.cc and InVision).
  • Up-to-date knowledge of design software like Adobe Illustrator,Photoshop, and Figma.
  • Minimalistic design approach with the ability to develop an understanding of user behavior.
  • Team spirit; strong communication skills to collaborate with various stakeholders.
  • Experience working in a fast-paced and collaborative environment.
  • Ability to work onsite onsite or hybrid if located in the Dallas area.
  • Openess to travel to Dallas on occasion if remote.

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Uses Acqueon to simplify customer engagement for Sales, Collections & outbound workflow automation for onboarding & loyalty campaigns.