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User Experience Designer (12 Month Contract)
May 13, 2024

Position Title:         User Experience Designer (12 month Contract)

Division:                   Revenue, Product Development and Marketing

Reports To:              Manager, Product Experience

Salary Range:         $62,142.40 - $67,486.57

Location:                  Toronto, Yonge & Eglinton (Hybrid Work)

TVO Media Education Group ( is a social impact organization at the intersection of digital learning, journalism, and immersive storytelling. As creators of award-winning content, we are on a journey to build a more informed, knowledgeable, and educated Ontario. We are unapologetic about our purpose — everything we do is about inspiring learning that changes lives and enriches communities. That is our why.

A Culture of Inclusion and Belonging

At TVO we welcome the unique contributions that you can bring. We foster an environment where everyone is heard, feels valued and has an equal opportunity to reach their full potential. We are committed to learning, and we learn better together with a diverse team of employees that are respected, valued, and encouraged to bring their authentic selves to work every day. With this goal in mind, at TVO we celebrate individual differences, knowledge, self-expression, and talent. At TVO, we recognize the importance of using anti-oppression practices, both within our organization and in our content.

We encourage applications from those belonging to underrepresented groups as well as all other qualified candidates.

Who We Are

As part of an ambitious new strategic vision, is transforming itself and the digital learning and media landscapes. We know we are a better organization when we honour our commitments, when we thrive with diverse voices, when we value bold thinking, and embrace change. We understand and celebrate that we are better together.

We are proud to be named a Greater Toronto Top Employer of 2023, recognized for our work-life balance, mental health supports, company culture and flexibility. This is a testament to the impactful work we do for Ontarians everyday. It is also a reflection of how quickly we have responded to employee feedback about how, when and where they want to work


You will work across TVO’s digital learning, current affairs and documentary offerings. Reporting to the Manager of Product Experience, you will be responsible for user experience design to enhance existing TVO experiences big and small — and to create new ones.

The UX designer will be responsible for creating a user journey through our products. Working cross-functionally with product, marketing, content and development teams the UX designer helps bring solutions to life with detailed wireframes and interaction designs. These solutions will be based on a deep understanding of user needs and behaviours, best practices and organizational goals.

Key Responsibilities:

  • Collaborate with teams to understand their user experience goals, especially as it relates to usability and engagement
  • Create site maps, wireframes, labeling systems, navigation systems, search systems, mock ups and other artifacts in your area of expertise
  • Design the user experience of assigned portions of TVO digital products to the prescribed style guide
  • Brainstorm and develop storyboards and create layouts of creative visual content
  • Participate in user research activities, including, interviews, surveys, prototype testing and data analysis
  • Write technical summaries, creative documents and other reports in your area of expertise
  • Collaboration with Product Managers, Web and Mobile Developers and QA Analysts to deliver the planned user experience
  • Create and maintain specifications and documentation
  • Adapt to and learn new practices, techniques and technologies
  • Work cross-functionally with other TVO departments to ensure accessibility compliance and best practices
  • Help to establish and adhere to user experience standards and practices as they relate to the Software Development Life Cycle (SDLC)
  • Stay abreast of trends in information design including conducting research into current and emerging techniques, standards and practices


  • University degree required with 1-3 years of experience as a UX designer
  • Understanding of usability principles
  • Formal design training
  • Proven analytical and problem-solving abilities
  • Experience working in a team-oriented, collaborative environment
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Excellent written and oral communication skills
  • Excellent interpersonal skills
  • Keen attention to detail
  • Highly self-motivated and directed
  • Very strong customer service orientation
  • Ability to present ideas in business-friendly and user-friendly language
  • Ability to conduct research into emerging technologies
  • Demonstrates TVO's values of Excellence & Innovation, Ownership, Collaboration, Trust and Respect & YOU

We are a learning organization. It is at the core of everything we do, and each individual at invests deeply in our own learning while elevating each other’s knowledge. Whether through peer-to-peer learning, workshops or lunch and learns, who make up a team transforming the digital learning and media landscapes. (benefits, hybrid work, vacation pay)

At, we roll up our sleeves every day, adapting to change, and working cross functionally with great teams and experts in their respective fields. Collaboration is the fuel of our organization and what enables our progress.

We would be thrilled to have you join us. We’re a tight-knit community – whether you are a rookie or a seasoned veteran, you will get to meet, work with, and be supported by diverse colleagues at all levels. Maybe you’ll even get to meet Polkaroo!

Come build with us.

TVO Media Education Group is funded primarily by the Province of Ontario, and is a registered charity supported by thousands of sponsors and donors. Find and follow us on: YouTube (@TVO), Twitter (@TVO), Facebook (@TVO), and Instagram (@WeAreTVO).

We invite you to submit your application by May 21, 2024 at 5:00 p.m. Not sure you have everything we’re asking for, but know you can make a big impact? Tell us your story and we will be happy to consider you.

To learn more about us and our culture, please visit us at .

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process (e.g., including alternate formats of materials, accessible meeting rooms). If you are seeking accommodations during the application or interview process, please advise us as soon as possible so that appropriate arrangements can be made by sending your request to

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We provide Ontarians with award-winning journalism, documentaries, learning resources and children's entertainment.