Product Designer

What is the most important thing in the world, it is people, it is people, it is people

He aha te mea nui o tēnei ao? He tangata, he tangata, he tangata.

WorkSafe New Zealand/ Mahi Haumaru Aotearoa, is the primary workplace health and safety regulator – our vision is that everyone who goes to mahi (work) comes home healthy and safe. Our kaimahi (employees) are passionate about our vision and embrace and demonstrate our Mātāpono WorkSafe Values through the mahi they do:

• Whakakotahi – we're united in a strong purpose
• Kōrero mai – we engage meaningfully
• Tiakina mai - we're entrusted with a duty of care.

We offer a range of benefits including:

• Free life insurance
• Discounts on health insurance and eye care
• Five weeks annual leave
• 15 days sick leave and
• Learning and professional development opportunities

There are a growing number of employee led networks to promote the goals and needs of our diverse communities, such as our Rainbow Network, Pacific Network, Women's Network, and Tū Rangatira Māori Network.

About your team / Ko te tīma

The Digital and Information Services team guide WorkSafe Mahi Haumaru to make sound technology decisions, investing where appropriate, and leveraging common easy to use systems that are well connected, secure, managed, and standardised.

We are committed to enabling WorkSafe and our users, using practical tools and appropriate systems, to harness the power of digital to support a healthy and safe workplace.

About the role / Ō te tūranga

In this role, you'll be accountable for delivering user-centric design outcomes that are intuitive, accessible, and inclusive. You'll be a key contributor in cross-functional product teams, engaging closely with internal stakeholders, subject-matter experts, product owners, and WorkSafe Mahi Haumaru customers. Excellent communication skills are essential—you'll need to listen deeply, collaborate across all levels of the business, and lead user engagement activities to gather insights and validate design decisions.

Your ability to empathise with users, particularly those navigating difficult processes, will be critical. Many of our customers may not be digitally confident, so your designs must make their experience as straightforward and stress-free as possible. Experience in service design, design thinking, and Lean UX will support your ability to zoom out to the full journey and zoom in to the interface-level detail. The role will require someone with a high degree of learning agility, curiosity, and a continuous improvement mindset.

What You'll Do/ Ko tōu ake mahi

• Identify and engage with internal and external stakeholders and work collaboratively with key groups to understand their experiences, pain points and needs.
• Develop user journey maps (or blueprints) to include an integrated view of the high-level business processes that enable their users experience and the channels that users can utilise to interact with WorkSafe Mahi Haumaru.
• Understand current underlying problem/s and make recommendations on opportunities for improvement.
• Prioritise ideas and identify insights to envision the customer future state experience based on key metrics and data to inform business and product innovation.
• Undertake user testing of potential solutions and communicate key findings back to stakeholders.

What You'll Bring / Ko ngā pukenga ōu

• Strong communication and collaboration skills, with the ability to engage effectively with users, leaders, and subject matter experts across a diverse organisation.
• Proven experience across the full design process, particularly in user research, experience design, UX strategy, and using tools like Figma.
• Deep understanding of human-centred design methods such as Design Thinking, Lean UX, journey mapping, and storyboarding.
• Adaptable and analytical mindset, with strong research skills and the ability to navigate changing environments and interpret business needs.
• Solid grasp of digital practices and technologies would be advantageous, including Agile, Azure DevOps, Figma and Lean UX.

With your food basket and my food basket the people will thrive.

Nāu te rourou, nāku te rourou, ka ora ai te iwi.

The full position description is available from the advert on our careers centre: WorkSafe New Zealand

Salary range / Awhe utu

As part of our remuneration framework the full salary range for the position is from $99,959 to $131,904, and our expected starting base salary for the right person is from 99,959 to $110,000. Note: KiwiSaver/SSRSS employer contribution is additional to/on top of your base salary.

How to apply / Me pēhea te tono -

Click the apply link, complete an application form and submit a copy of your CV and cover letter.

For further information please contact careers@worksafe.govt.nz with any queries, or to find out more about working for us, go to Careers | WorkSafe.

WorkSafe Mahi Haumaru is an equal opportunity employer. We value diversity and welcome and encourage applicants from all walks of life. We value the experience your point of difference could bring to us.

Please let us know if there is any support we can provide to ensure the recruitment process is accessible to you. We look forward to reviewing your application and getting to know more about you.

Applications close on Sunday 11 May 2025.