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Product Designer Consultant/Expert

Stefanini North America and APAC
Contract
ยท
Hybrid
May 19, 2024

Stefanini Group is hiring!

Stefanini is looking for a Product Designer, Dearborn, MI (Hybrid) ย 

For quick apply, please reach out Pawan Rawat at 248 213 3605/pawansingh.rawat@stefanini.com

Open to W2 candidates only! ย 

The Customer Experience department leads the integration of employee technology across the enterprise to provide an exceptional technology experience. We listen to our internal customers to understand their technology experiences, design EPIC solutions that integrate tech services, and communicate and engage in tech improvements across the company. ย Within Workplace Tech CX, the CX Strategy & Integration team is accountable for creating and driving our formal CX strategy and driving the integration of customer experiences across service lines. We seek to understand, design, and measure our CX opportunities. We are relentless in our pursuit of excellence in our experiences and are passionate about finding a better way. ย 

Job Requirements

Details:

Responsibilities:

  • The candidate will focus on the Use Tech experience. Specifically, identifying which experiences are within scope, designing frameworks and templates for Knowledge-Based Articles, and validating outputs.
  • The candidate will perform the following responsibilities: focusing on developing and testing frameworks for Use Tech, possibly including identifying customer touchpoints, mapping integrated customer journeys, designing experience scope and templates in preparation for an upcoming ServiceNow launch.
  • This individual will also have a well-rounded experience with plenty of opportunities to collaborate with members of the larger Tech CX team in knowledge sharing, review sessions, and leveraging the team's design, communication, and engagement capabilities.
  • The candidate will also utilize their design knowledge while making an impact and contributing to the IT workplace customer experience.

Skills Required:

  • Excellent communication and storytelling ability.
  • Self-motivated, and able to work in a collaborative team environment.
  • Values iteration and refinement and takes pride in a high-quality output.

Experience Required:

  • Strong understanding of User-Centered Design Methodology and Design Thinking
  • Proficiency in UX Design and User Research tools, measurements, and models
  • Previous experience in an Agile environment

Education Required:

  • Currently pursuing a degree in UX Design, Human-Computer Interaction, or related field

**Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives***

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.

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Pay Range:

$ 75.00 - $ 81.00

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Stefanini North America and APAC

Co-creating solutions for a better future