Product Designer

About us

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

About the role

The Product Designer will help us build the right thing the right way. This role will function as a core member of an integrated product team, comprising design, product management, and engineering. They will work on discovery, building requirements, prototyping, testing, and launching a core workflow product. This role will report to a Lead Product Designer.

About the Team

The Auctane Product Design team helps our organization solve complex problems. We use our unique skill set to uncover latent customer needs. We work collaboratively with product teams to shape, envision and execute solutions. Our end goal is to discover insights; help shape the work; and create quality work with impact that has lasting value for our customers and our company.

What will you be doing?

• Work with other members of the design team to write research scripts, execute research projects, interview customers, read feedback, analyze and present research synthesis.
• Work closely with product managers, designers, and engineers to understand project requirements.
• Use visualizations to help the team understand complex problems, systems, solutions and more.
• As a standard practice, create multiple solutions to problems esp. in complex areas where there are clear advantages and tradeoffs to consider.
• Quickly understand and adapt to key design and product team processes.
• Participate in weekly design team critiques.
• Produce wireframes and high-fidelity prototypes:
• For use in evaluative research projects,
• As a hand-off to development teams,
• To help define key usability or interaction requirements.

What we are Looking for

• Working knowledge of design disciplines (user-centered design, layout, information architecture, typography / layout, ux patterns).
• Proficiency in Figma; experience working with a design system, advanced use of components, auto layout and other Figma features
• Basic understanding of web technologies (HTML5 and CSS3).
• Knowledge and ability with native mobile design is a plus
• Collaborative working style.
• Excellent communications skills.
• Able to receive and incorporate feedback from peers as well as stakeholders; provides constructive criticism.
• Customer focused: You're always looking for ways to know more about your users including both qualitative and qualitative methods for gathering data and feedback.
• Organized: can deliver to expectations with little intervention.
• Listens, gets clarification, and takes action where necessary; Asks questions to help clarify ambiguity; Writes clearly and informatively; Able to read and interpret written information.

What will make you stand out?

• Previous experience within the eCommerce or Shipping software industry

The Tech

• Figma
• usertesting.com or other testing/prototyping tools

Required Education and/or Experience

• Bachelor's degree in Art, Design, HCL, UX or related field, or equivalent years’ experience.
• Experience as a product manager or UI designer, or UX designer at a Saas company or product design firm.

What do we offer?

• Discount on your personal shipment orders via stamps.com and GlobalPost.
• Charitable donation matching! We are happy to support your initiatives by duplicating the amount donated.
• Volunteer day. You can take 1 day off per year in order to participate in volunteering activities! We will love to see some pictures in our slack!
• Referral Fee We need your support in hiring top-class talent! We offer a referral bonus of 500-5K, depending on the complexity of the role and the hiring process.
• Great work-life balance. We offer a flexible work schedule and will do our best to adapt to your situation. Working in a fast-paced environment can be intense, but that doesn’t mean you shouldn’t enjoy your free time!
• An inclusive and upbeat work environment Leave your suit behind... business casual, jeans accepted kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive.
• A cross-cultural atmosphere We are a truly international team of over 20 nationalities that speak at least 10 languages. Our company language is English and all internal communication and company-wide meetings are in English.
• Company events Work hard, play hard! We do our best every day, even at our regular team-building events.
• Internal and external training, free access to online training platforms such as LinkedIn Learning.
• We are a hybrid company. All team members at Auctane in Austin come into the office Tuesday-Wed-Thursday.
• We offer 10 paid days off for U.S. holidays throughout the year!
• Health and Wellness: The well-being of our team is super important to us. Choose from different options that help you focus on your health.
• Take the reins of your time off with our flexible PTO policy – because work-life balance should always be in your hands!
• Attractive office space in the heart of central Austin, Texas (free drinks, snacks…)
• Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
• Free garage parking directly across from the office building.
• Fitness center in the office with Tonal Mirrors, Peletons, free weights, etc.
• We offer a gym discount program to help you stay fit and healthy!
• Find your zen right at the heart of our Austin office with weekly onsite yoga sessions – because balance is key to our vibrant workplace culture!
• 401k employer matching program – because your future deserves a friendly boost!
• We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.
• We’ve got your furry friend covered with pet insurance discounts.
• Have a helpful legal sidekick right in your back pocket with our free access to Rocket Lawyer.
• Get ready for hassle-free healthcare from the comfort of your couch – we offer free Telehealth services to keep you feeling your best!
• Treat yourself to relaxation on the regular – enjoy a monthly discount at Massage Envy.
• Get ready to rock our brand with style – we've got awesome company swag to offer!
• We conduct annual merit reviews to recognize and reward your hard work and achievements.
• BenefitsHub platform to obtain perks and discounts on auto/home insurance, pet insurance, travel, fitness, etc.
• Wellness programs with wellness discounts on medical benefit deduction and offers various company wellness activities/webinars and challenges such as Steps challenges and a Health Fair!
• Health savings account employer contribution for HSA medical plan enrollees.