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Product Designer - Clinical Forms and Integrations

Jane App
Full-time
·
Remote
May 13, 2024

At Jane, our Design Team is at the heart of understanding the needs of those who use our products. We're all about crafting simple, flexible solutions that empower our customers to excel at what they do best — serving their clients.

As Jane continues to grow, we are on the lookout for a motivated intermediate designer for our Clinical Forms and Integrations team who is passionate about building empathy and tackling the complex challenges that will open up new possibilities.

The Clinical Forms and Integrations team is on a mission to help practitioners focus on providing the best patient care by allowing them to record medical interactions whilst adhering to regulation. We also provide them with insights to be able to provide continuous care. If this sounds like you, then we want to hear from you!

Like with all positions at Jane, this position is a remote position, allowing you to work anywhere you want across Canada. Building a delighted team who can delight our customers is part of Jane’s DNA. In our most recent company-wide health check, 99% of our team agreed that our founders demonstrate people are important to Jane’s success. On top of that, 98% of our team felt Manager cares about them as human beings and that they are supported when needing to arrange time off from work. We’d never claim to be perfect, but we’re working hard to listen to our people and improve each day.

We really want the people who work at Jane to love being here, so it's important that we start with a bit about what makes our company unique and try to be as transparent as possible. Our values also provide some insights into Jane and hopefully, you’ll have a better idea if this might be the kind of company you want to be part of.

Before we were Jane, our Co-Founders were solving problems for their own clinics not realizing that a few years later, this team would grow to support tens of thousands of healthcare practices in more than 60 countries. Our platform is now helping to modernize the world of practice management software. We enable the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, and billing along with an evolving library of features. You can see more of them here. Although we’ve grown, still to this day, we’re rooted in solving clinics’ problems and making sure we don’t lose sight of Jane’s vision.

We have remained profitable for the past seven years, we’re product-led and growing organically (and responsibly) to the point where 85% of our customer growth is either from customer referrals or word of mouth. Growth like this is unique, especially in the world of SaaS, and it doesn’t happen by chance. We have a brilliant team of over 400 Janers who are doing an amazing job of listening to our customers, building what they need, and providing industry-leading support. We pride ourselves on flexibility & autonomy, some of our team block out their calendars to pick up their children from school (and this is normal at Jane), and we even have a #kids channel in Slack.

We’re not a clock-in clock-out system-type environment. With that being said, we’re not going to paint the picture of a perfect environment either. We’re a company that’s scaling quickly, we have many moving parts, many of us are doing this for the first time and sometimes, we don’t have processes in place or clear views which can require a lot of resourcefulness and a passion for problem-solving.

With all that to say, if you’re looking for an environment where you can grow, stretch yourself, and work with some incredibly talented people on problems that are positively impacting people's lives, Jane could be the place for you.

Compensation Expectations for the Role

Jane’s committed to paying our team members fairly, clearly, and above all, paying for growth. This role has a minimum annual salary of $80,000 and a maximum annual salary of $120,000. As you may have noticed, this salary range is quite large, and this is intentional to account for the growth someone will experience in the role throughout their time at Jane (i.e., from building the skills to accomplished, to highly proficient, all the way to achieving excellence in the role). When hiring talented folks to join the Jane team, we’ve found that new team members are best set up for success when hired with the expectation of being fully accomplished in the role, which for this role would reflect a salary between $95,000 to $100,000. It's also possible to join Jane at a salary above or below this, which would mean a salary below $95,000 typically reflects someone who has all the potential to be fully accomplished in the role but doesn't yet possess all the skills required, while a salary above $100,000 is typically for individuals who are currently in this role at Jane and had the opportunity to make a significant positive impact on our customers, product and company with deep Jane knowledge. At Jane, we pay for growth, which means that you’ll continue to have conversations about your career development with your manager and see your compensation grow over time as you build an amazing career with us.

The impact you could have

  • Joining a cross-functional team focused on the intake forms and integrations experience
  • Developing a deep understanding of our users needs and connected those needs to company objectives
  • Communicating solutions to team members and stakeholders through sketches, prototypes, Figma designs and storytelling
  • Conducting user research to identify the pain points and behaviours of our customers and competitors.
  • Collaborating with the greater design team in feedback sessions, workshops and design led initiatives
  • Helping to implement and drive the need for accessibility in Jane

The experience we feel we need

  • This role is for designers with experience working on software projects. You should be able to demonstrate past expertise through your portfolio or case studies.
  • Have created solutions that are customer-focused and user friendly
  • Know how to work in a cross-functional team where you represent design
  • Comfortable exploring problems with unknown solutions
  • Ability to take an idea from conception to development, execution and beyond
  • A portfolio showcasing an understanding of workflows, wireframes, and user design methods, ideally with a focus on designing software products.
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