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Product Design Intern - Secureworks - US Remote

Dell Technologies
April 2, 2024

About Secureworks

Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that secures human progress with Secureworks® Taegis™, a SaaS-based, open XDR platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.

We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.

Role Overview

Become part of our dynamic, fully remote user experience team driving the design of Secureworks’ next-generation security platform. Our multidisciplinary team consists of product designers, UX researchers, and content designers working in a flexible and collaborative environment. We are seeking an intern with a versatile skill set who can excel in a primary role while providing support across multiple disciplines. This internship presents an invaluable opportunity to gain practical, hands-on experience in SaaS product design while contributing to impactful, real-world projects that drive innovation in the cybersecurity space.

Key Responsibilities

  • Collaborate closely with cross-functional teams, including designers, researchers, content strategists, product managers, engineers, security experts, and other stakeholders, to translate user insights and business objectives into innovative product solutions.
  • Employ a range of design techniques and artifacts, such as user flows, sketches, wireframes, and high-fidelity prototypes, to explore, visualize, and iteratively refine potential design concepts.
  • Leverage qualitative and quantitative data, user research findings, and market analysis to identify customer pain points, uncover emerging opportunities, and inform the development of user-centric design solutions that address both user needs and business goals.
  • Foster a collaborative environment by actively sharing works-in-progress and seeking feedback from cross-functional partners throughout the design process.
  • Closely partner with engineering teams to ensure seamless implementation of designs, providing guidance and support throughout the development lifecycle.
  • Engage actively in team design critiques, workshops, and UX meetings, contributing valuable insights and feedback to collectively elevate the quality of our design output.
  • Support design teammates through collaboration, knowledge sharing, and task execution as needed.
  • Support research activities such as competitive analysis, persona development, and journey mapping to gain deeper insights into user needs and market dynamics.
  • Play an active role in maintaining and evolving our design system, ensuring consistency, scalability, and adherence to best practices across the product experience.

Required Experience:

  • Currently enrolled in or recently graduated from a degree program or bootcamp in Human-Computer Interaction (HCI), User Experience Design, Interaction Design, Graphic Design, or related field.
  • A compelling online portfolio (PDF or website link) that demonstrates creative problem-solving abilities, meticulous attention to detail, proficiency with industry-standard design tools, and an understanding of software development principles.
  • Hands-on experience and proficiency with design and design thinking applications such as Figma and Miro.
  • A strong grasp of user-centered design principles, methodologies, and best practices.
  • Excellent communication and collaboration skills, with the ability to articulate design concepts effectively and work seamlessly with cross-functional teams.
  • Ability to work independently, prioritize tasks, and thrive in a remote, fast-paced Agile environment.
  • Demonstrated intellectual curiosity and a voracious appetite for learning, enabling you to quickly grasp and apply new tools, technologies, and complex cybersecurity concepts throughout the design process.

Internship Details:

  • Fully remote from any U.S. time zone
  • Full-time 3-month summer internship
  • Opportunity for extension of the internship contract beyond the summer months, based on business requirements and intern performance
  • Possibility of converting to a full-time position over time, contingent upon strong performance and organizational needs

Secureworks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.

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