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Interaction Designer

November 13, 2023

United Kingdom: Travel May be required

An interaction designer is a confident and competent designer who can develop designs based on evidence of user needs and organisational outcomes.

At this role level, you will:

  • be trusted to make good decisions
  • recognise when to ask for further guidance and support
  • contribute to the development of design concepts
  • interpret evidence-based research and incorporate this into your work

We are a dynamic organization that seeks to understand a customers’ testing needs and create and deliver a solution. The team are distributed across the UK, so we are flexible on location, and we deploy across UK and mainland Europe depending on demand. As well as general expansion we are creating a technical testing community that are responding to the biggest demand we are seeing: that of automation and performance testing this includes myriad skills and tooling requirements as well as the development of discrete products and services.

The role will involve:

You can:

  • demonstrate experience working in Agile, and an awareness of Agile tools and how to use them
  • advise colleagues on how and why Agile methods are used and provide a clear, open and transparent framework in which teams can deliver
  • adapt and reflect and be resilient
  • see outside of the process
  • Communicating between the technical and non-technical
  • listen to the needs of technical and business stakeholders, and interpret them
  • effectively manage stakeholder expectations
  • manage active and reactive communication
  • support or host difficult discussions within the team or with diverse senior stakeholders

Community collaboration

You can:

  • work collaboratively in a group, actively networking with others
  • adapt feedback to ensure it’s effective and lasting
  • use your initiative to identify problems or issues in the team dynamic and rectify them
  • identify issues through Agile ‘health checks’ with the team, and help to stimulate the right responses

Digital perspective

You can:

  • demonstrate responsiveness to changes in technology, adapting your approach accordingly
  • make decisions to meet user needs in the government context
  • understand the importance of assisted digital and can design services and make decisions to meet user needs
  • absorb large amounts of conflicting information and use it to produce simple designs
  • contribute to best practice guidelines
  • understand the sustainability and consequences of your decisions and can make decisions characterised by managed levels of risk and complexity
  • resolve technical disputes between wider peers and indirect stakeholders, taking into account all views and opinions


You can:

  • approach prototyping as a team activity, actively soliciting prototypes and testing with others
  • establish design patterns and iterate them
  • use a variety of prototyping methods and choose the most appropriate

Prototyping in code

You can:

  • create static HTML and CSS prototypes
  • code for different screen sizes
  • version and host a prototype
  • Strategic thinking

You can also:

  • work within a strategic context and communicate how activities meet strategic goals
  • contribute to the development of strategy and policies
  • collaborate with user researchers and can represent users internally
  • explain the difference between user needs and the desires of the user
  • champion user research to focus on all users
  • prioritise and define approaches to understand the user story, guiding others in doing so
  • offer recommendations on the best tools and methods to use

Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career.

Your benefits:

  • 25 Days annual leave plus public holidays (3 flexible)
  • Pension – Double matching contributions of up to 10%
  • Life assurance
  • Companywide incentive plans
  • Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
  • Perks at work – employee discounts
  • Employee assistance programme/ virtual GP
  • Role dependent benefits: Private medical

Recruitment process

The recruitment process consists of a two stage interview.

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

Apply now
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