Associate UX Designer

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Job Category

User Experience

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Description

Are you a designer interested in creating meaningful people-driven digital experiences with a relentless focus on impact at scale and evangelizing the value of design? Are you fascinated by human behavior and curious about how organizational culture, context and technology connect? Then we’d love to hear from you!

As an Associate Designer, you’ll collaborate with researchers and strategists to solve some of Salesforce's biggest business challenges through emerging tech-led, insight-based prototypes and designs. As part of the UX Design team, you'll be involved in all aspects of a project, from user research and prototyping, to product definition and delivery, and pitching to business stakeholders along the way.

We're looking for someone who can create exceptional user-centered work on projects and who teaches and inspires others with the value of design — from experimenting with new technologies, to articulating key design principles, to synthesizing trends.

About Digital Enterprise Experience (DEX) UX Design
We are makers. Digital Enterprise Experience (DEX) UX Design is an internal-facing, innovation team within Salesforce focused on internal employee experience across Salesforce’s internal infrastructure. We help our own internal businesses, like Employee Success, Global Safety & Security, Sales, and Customer Success, recognize and adapt to change in their business landscape. DEX UX Design partners with its business stakeholders to chart a course towards a more robust, AI-driven digital future, through human-centered design.

Our typical UX design work combines elements of strategic advisory, visioning, user research, ideation, storytelling, value propositions, workshop facilitation, rapid prototyping, end-user concept testing, and product design. Join us as we work to enable our employees to live their best work lives.

If you're interested in...

• Projects and teammates that push you to grow by challenging your assumptions, skills, and knowledge
• Working on cross-disciplinary teams that balance business unit subject matter expertise, with
• Experimenting and prototyping with emerging technologies to bring ideas to life in new ways
• Honing your storytelling craft to create engagement and conviction for customers
• Using design to catalyze change at the executive level

...we'd like to hear from you!

Responsibilities

• Serve as a champion for design thinking and a human-centered, entrepreneurial approach to strategic enterprise transformation with our internal business partners and customers
• Work with cross-functional teams of researchers, designers, strategists and technologists to flex across innovation sprints and build-ready design delivery work
• Support stakeholder and secondary research; participate in end-user primary research; recognize economically meaningful end-user pain points and unmet needs
• Support collaborative workshops then synthesize insights into defensible visions, frameworks, and concepts
• Support concept validation testing and occasional co-design work sessions with end-users
• Continually keep abreast of emerging and best-in-class user experiences, and maintain a high-level understanding of the capabilities of the Salesforce platform
• Apply documented design systems thoughtfully and rigorously, to deliver consistent and intuitive UI and UX
• Actively participate in creating, testing, and sharing new and better tools, methods and processes for conducting innovation engagements, and find ways to multiply the value of the insights gained from every engagement

Basic Qualifications

• 1-3 years of relevant work experience (including internships) as part of an internal or agency team and/or academic studies in design-related field designing engaging and empathetic digital interactions across a variety of digital media
• HCI, interaction design, product design, communication design, design thinking or related design degree
• Ability to quickly bring ideas to life through a variety of means, from hand-drawn storyboards to functioning digital prototypes
• Strong understanding of design thinking and user-centered practices
• Experience working alongside software developers and solid understanding of the software development process
• Figma, Figjam, Adobe Creative Suite, Canva, LucidChart, and GPT model experience (Cursor and/or vibe-coding experience a plus)
• Exemplary verbal, presentation, and written communication skills
• Ability to multi-task, prioritize and manage time effectively
• Positive attitude, bias toward iteration & action, and ability to work with Product, Engineering, and Architecture colleagues ways that build relationships and uplift UX maturity

An online or digital portfolio is required to apply for this position.

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